Frequenty Asked Questions
If your question isn't answered below please email us at customercare (at) leisurerules.ca and we'll be happy to answer your question.
How do mobile treasure hunts work?
Clues are released on the hunt start date (specified by the hunt organizer when the hunt is purchased). Each team reads their clues using a web enabled mobile device. Teams must visit a pre-determined number of locations. At each location the teams have to take a group picture, as well as answer a location specific question. When the correct answer is submitted (via their mobile device) their next clue is unlocked. When all locations have been visited teams are presented with a final puzzle to solve in order to finish the Treasure Hunt. Learn More about Mobile Treasure Hunts
What if a team gets stuck on a clue?
Leisure Rules treasure hunts are designed to be fun and challenging but NOT impossible. If a team does get stuck on a clue they have the option of getting a hint by selecting the 'hint' button. Using the 'hint' button results in a team losing points! In the unlikely event that a team is still stuck after using the 'hint' button they have the option of skipping a clue. Skipping clues affects a teams points as described below.
How are teams scored?
Scoring for a mobile treasure hunt is done automatically using the point system described below:
- Each time a team submits the correct answer to a clue they get 100 points.
- Each time a team asks for a clue hint they lose 50 points!
- Each time a team submits an incorrect answer to a clue they lose 10 points!
- If a team chooses to skip a clue, no points are awarded and the next clue is unlocked. Any points already lost for hints or incorrect answers remain.
The winner of the treasure hunt is the team that has the most number of points after completing the hunt. If any teams have the same number of points then the team that finishes the hunt first is declared the winner!
What is the lurker account?
The lurker account is a special account used by the hunt organizer to follow teams as they progress through the hunt. All the answers to the hunt are shown here as well as team rankings in real time. Learn More about Mobile Treasure Hunts
Why do I need to specify the hunt start date?
When you order an on demand mobile treasure hunt you must specify the hunt start date/time. As the hunt organizer you need to make sure that each team accesses their account before the day of the hunt. No clues will be released until the specified hunt start date/time which allows teams to test their accounts prior to the hunt without prematurely revealing any of the clues. To change the start date of your hunt once it's been ordered simply email orders@leisurerules.ca with your Order Reference number and the new start date for your hunt. Your start date will be changed within one business day.
How do I pay for a hunt?
Paying for an on demand mobile treasure hunt is done safely and easily through PayPal. All financial information is handled safely by PayPal so you don't have to worry about the security of your financial information. If you don't have a PayPal account you can use a credit card.
How long does a mobile treasure hunt take?
Mobile treasure hunts are designed to last between 60 and 120 minutes. See the description of each on demand mobile treasure hunt for more information on a hunt's duration.
Can I get an invoice?
PayPal will allow you to print an invoice for the treausre hunt, however if you would like an invoice generated by Leisure Rules then e-mail orders@leisurerules.ca with your Order Reference number and billing information. Leisure Rules will e-mail you an invoice within 6 business days.
Do you have to start at the suggested starting spot?
No. The suggested starting point for a hunt is just a suggestion. The team routes were determined based on the suggested starting point. If you want you can start the hunt from your office or anywhere else!